Privacy Policy

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The Palliative Home-Care Society of Greater Montreal enables all persons in the advanced stages of cancer or other life-limiting illness to conclude the final chapter of their life in the comfort of their home. The Society will provide all the necessary care, services and support free of charge.

Since the SSPAD is an organization that offers health care and services, support and training to its employees, its partners, its members and above all, to the population, we use personal information on a daily basis as part of our services.

We use all information, especially personal information, in accordance with the highest ethical standards.

This Privacy Policy aims to help you understand our personal information collection, use, disclosure and retention practices.

By providing personal information to us whether via our website by completing a satisfaction survey, a care consent form, you agree to the processing set out in this Privacy Policy as well as authorize the SSPAD, its employees, its third parties and service providers (medical records software) to process your personal information for purposes set out below.

This Privacy Policy does not apply to, and the SSPAD is not responsible for, any third-party websites which may be accessible through links from this website. If you follow a link to any of these third-party websites, they will have their own privacy policies and you will need to check these policies before you submit any personal information to such third-party websites.


1. What personal information do we collect?

We may collect and process different types of personal information in the course of offering our provision of services and our activities. These include:

1.1 Personal and/or professional informations such as first and last name, address(es), email address(es), date of birth and phone number(s);

1.2 Information relating to communication, Surveys responses;

1.3 Recruitment information such as your curriculum vitae, your education and employment history, details of professional memberships and other information relevant to potential recruitment or association to or with the SSPAD;

1.4 Website usage and other technical information such as details of visits to our websites or information collected through cookies, your interaction with our online advertising and content and other tracking technologies;

1.5 Information provided to us as part of a partnership

1.6 Information relating to services, such as details regarding services we have provided to you;

1.7 Any other personal information provided.

Please note that if you provide personal information to us about other people (such as customers, administrators, directors), you must ensure that you have given those individuals an appropriate notice that you are providing their information to us and have obtained their consent to that disclosure;

Where applicable, Records of consent given to us (date, time, means of consent), in circumstances where such consent is need for the processing of personal information.


2. How do we collect your personal information?

We collect your personal information from yourself and during interactions with you:

2.1 During the course of providing legal services to you

2.2 When you register with the SSPAD as a member of the corporation;

2.3 When you are recruited as an administrator of the SSPAD;

2.4 During your professional engagement within the employee team of

the SSPAD;

2.5 When you make a donation to SSPAD, whatever the kind of your donation;

2.6 During exchanges by mail, email or telephone.


3. The use of cookies :

You also share with us publicly accessible information, particularly on public platforms, including our website.

For a more user-friendly browsing experience on our website, we use cookies.

These files are used for various purposes which are, for example, adapting the content of a web site to your navigational habits :

3.1 Performance cookies allow us to know more about the way users use the website, in order to make modifications and améliorations, when necessary;

3.2 Targeting cookies collect information about your browsing habits and are used to better target advertising to you, to measure our fundraising campaign’s effectiveness or other events.

The organization uses the services of third-party sites, such as Google and Facebook, to promote its content and offers.

When you visit our website, these third parties may use cookies or similar technologies on your hard disk to collect or receive information about your browsing on the website and elsewhere on the Internet.

These technologies enable us to deliver relevant advertising targeted to your interests.

Most browsers accept cookies automatically but allow you to disable them.

You can consult cookies and delete them if you wish. You have complete control over them. Please refer to your browser settings to make the appropriate changes.


4. The use of personal informations

The SSPAD use the personal informations collected in one of the following ways, with consent and/or legal obligations that apply. In each case, we identify the grounds that we rely on to use your personal information:

4.1 To provide our services and for business purposes, to manage and execute our services and programs, including fulfilling our obligations under any agreement between you and us;

4.2 To facilitate the use of our websites to keep the content relevant and to assure that the content of our websites is presented in the most efficient way for you and your device (cookies);

4.3 For communication purposes – to provide details about our new services, information on developments in our organization and our sector of activity, invitations to events, trainings or satisfaction surveys;

4.4 For recruitment purposes – to process job applications or volunteer involvement and assess whether an individual meets the position requirements for which they may apply at our organisation ;

4.5 To comply with our legal or regulatory obligations;

4.6 To prevent fraud and conduct other background checks that may be required at any time by applicable law, regulation and best practices (if false or inaccurate information is provided or fraud is detected or suspected, data may be forwarded to fraud prevention organizations and may be recorded by us or such organizations). When processing special categories of personal information, we may also rely on critical public interests (crime prevention or detection) or legally founded claims;

4.7 To enforce our rights, to comply with our legal or regulatory obligations to provide information or to protect the rights of third parties;

4.8 To ensure we get paid – to collect payments owed to us and, where appropriate, to enforce such collections by debt collection agencies or other legal means;


5. The share of personal informations :

For operation purposes, the SSPAD may provide your personal information to our service providers and partners such as :

5.1 SSPAD employees and volunteers for human resources recruitment purposes,

5.2 Third party service providers and/or partners, including those who provide us services for: road deployment, accounting system, electronic medical record, database analysis, website hosting and maintenance, application development and other services.

These third parties may access or process personal information in connection with the services they provide to us.

We limit the information we provide to these service providers to what is reasonably necessary for them to perform their functions, and our contracts with these service providers require them to maintain the confidentiality of such information and to respect the legislative provision Modernization Act regarding the protection of personal information;

5.3 Government authorities (MSSS, CIUSS et CISSS) and law enforcement agencies as required by applicable law.

More specifically, we may disclose personal and other information if we are required to do so by tax or different rules or if we believe in good faith that such disclosure is necessary to comply with applicable laws in response to a court order, government subpoena or search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies. Our organisation does not sell any personal informations to third parties, for whatever purpose.


6. The retention of personal information

We retain personal information for as long as necessary to fulfill the purposes for which we obtained it, including to comply with our legal and regulatory obligations.


7. The protection of your personal informations

We follow widely recommanded industry standards in each of our operation departments to protect the personal informations submitted to us. These security standards apply to personal information held in Quebec and outside Quebec, both at the time of transmission and once we receive it.

We maintain appropriate physical, technical or administrative safeguards to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, misuse or other unlawful forms of processing of personal information in our possession.

We have taken steps to ensure that the only employees with access to your data or third parties are those who need to know it or whose duties reasonably require them to know it.

However, no method of transmission over the Internet, nor any means of electronic storage, is 100% secure. We, therefore, cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. Nor can we guarantee that such information will not be accessed, obtained, disclosed, modified or destroyed due to a breach of our physical, technical or administrative safeguards. If you believe your personal information has been compromised, please contact us at this phone number : 514 272-7200.

In the event of a privacy incident involving your personal information, we, the SSPAD and the Commission d’accès à l’information, will notify you as soon as we become aware of the incident. We will take reasonable steps to minimize the risk of harm and prevent similar incidents.


8. Your legal rights regarding your personal information

Under certain circumstances and by applicable data protection laws, an individual has the following rights:

8.1 Access

The right to request a copy of your personal information we hold;

8.2 Accuracy and rectification

We must take reasonable steps to ensure that personal information is accurate, complete, reliable and up-to-date.

The right to request rectification of any incomplete or inaccurate personal information we hold.

8.3 Deindexing

The right to ask to stop disseminating their personal information or to delete any hyperlink attached to their name giving access to data if such dissemination causes them prejudice or violates the law or court order (right to erasure or oblivion).

8.4 Anonymization

Our organization can, instead of destroying personal information, anonymize it and use it only for severe and legitimate purposes (e.g., keeping information required for tax inspection purposes).

8.5 Automated processing

The right to be informed when you are the subject of a decision based exclusively on automated processing.

8.6 Technological Process

The right to be informed when identification, location or profiling technology is used and the means offered to activate these functions.


9. Changes to the Privacy Policy

We may update this Cookie Policy from time to time and we encourage you to review the policy from time to time to stay informed about how we use cookies.


10. How to contact us?

If you have any questions, comments or concern about this Privacy Policy or your personal information, or if you wish to assert your rights, file a complaint or obtain information about our policies and practices, please contact our Privacy officer by mail, email or by telephone at the following details :

Société de soins palliatifs à domicile du Grand Montréal

Cyrille Cormier

Director of administrative services

512 272-7200 ext. 225

Postal adress: 1110 rue Jean-Talon Est, H2R 1V9, Montréal, QC, Canada

This privacy policy was adopted on September 29, 2023.